Frequently Asked Questions
Who can purchase from Enhance?
We supply gift shops, fashion boutiques and many other retail businesses that re-sell our products. We do not supply the general public.
What is the Enhance range?
Our range includes necklaces, scarves, earrings, bracelets and tote bags. We also stock keyrings, brooches, bags, wallets and other items from time to time.
How often do you get new stock?
The new collection get released twice a year in the March and August Gift Fairs. It may contain between 300-600 new items.
Can I become a stockist if there is someone already selling Enhance in my area?
Because our collection is versatile and offers a large range of style options, multiple shops can showcase different products in the same location. We do not formally offer exclusivity to any customer, though we aim to be sensitive to the needs of all stockists. However those who regularly order a wide range of our products from each range (at least twice per year) may get priority.
How can I order from Enhance?
The products can be ordered from our web shop, at trade shows, or by making an appointment with us or with one of our agents.
Can I view the products before ordering?
Yes, we exhibit at the Auckland Gift Fairs and currently have sales agents in the North Island and the Upper South Island.
Is there a minimum order?
We have no minimum order expectations of customers who are GST registered and who sell the products on to consumers. However minimum order quantities of all stock in the Clearance Category is 2 units per item.
How quickly can I get my order?
Our aim is to send orders the same day or next business day if ordered before 1pm weekdays. If orders are placed over the weekend or on a public holiday then it will be dispatched on the next business day. At peak times we sometimes take a week or so to process orders. If you require your stock urgently just contact us, and we’ll do our best to prioritise your order.
Are all of the items on your website available at the time of order?
Yes, but if we cannot supply immediately all the goods that you have ordered, we will generally put the unavailable goods on Back Order. Your invoice will show back-ordered items and the estimated time for delivery. We will give you a call before sending, so you have the opportunity to add to your order to take advantage of the fact that we are paying for the shipping. We always pay for freight on back orders!
How much of a margin can I put on Enhance products?
Most of our products have a wholesale price of between $5.50 and $25 excluding GST, with the majority of products currently under $20. There is plenty of room for mark-up at industry standards or better.
What are your payment terms?
If you are a new stockist we ask that you pay for your goods immediately.
After your first order you will go onto account with us where you will be invoiced for the 20th of the month following.
Payment can be made directly in to our ANZ account 01-0505-0952584-00
We still accept payment by cheque though we prefer other payment methods.
What do I do if a product is faulty?
Please do not return any goods to us without contacting us first. If you have not received goods as invoiced, or if you find defective goods within your order, you must make notification to us in writing within seven calendar days of the date of delivery. If there is a problem with your goods, you must first call us on (09) 624 2306 or email us with a photo of the problem. We will replace defective goods, or if a replacement is not available, you will be credited for the goods as invoiced. Due to the high cost of shipping we usually send out replacements with other orders or back orders that are being shipped.
If you have any further questions please do not hesitate to contact us